Terms of Service

1. Acceptance of Terms

These Terms form an agreement between you and Acloom LLC. By accessing or using any Acloom service (defined in Section 2), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please don't use the services. We may update these terms from time to time; continued use after changes constitutes acceptance.

2. Acloom Services

“Acloom services” (or “the services”) means:

• Acloom Notes. The account-based AI study app at acloom.com/notes. It transcribes audio or video recordings and lets users generate notes and study tools from a session with optional supporting course resources.
• Free browser tools. Image to Text, PDF Text Extractor, PDF Merge & Split, Study Timer, Timer & Stopwatch, and QR Code Generator at acloom.com/tools. No account is required, and file-based tools process files locally in the browser.
• Acloom website. acloom.com, including the blog, pricing, and informational pages.
• Future products we release, covered by these Terms unless we publish service-specific terms alongside them.

3. Accounts & Registration

To use Acloom Notes, you sign in with a valid Google account. We rely on Google's authentication, so anyone with access to your Google account can access your Acloom Notes account. Keep your Google account secure. You are responsible for all activity under your account. You may not create multiple accounts to circumvent usage limits or abuse the free plan. The free browser tools don't require an account.

4. Free Plan & Subscriptions (Acloom Notes)

Acloom Notes offers a free plan and several paid subscription tiers. Current plan names, prices, included usage, and feature limits are listed on our Pricing page and may change. If we increase prices for an existing subscriber's plan, we'll give at least 30 days' notice by email before the change takes effect on their plan.

The free plan does not require a credit card and does not expire. Its allowance is granted once rather than renewed monthly, so it remains available until you use it. When the free allowance is exhausted, everything you have already created stays readable, reviewable and exportable; only new actions that require further processing are unavailable until you upgrade.

Paid subscriptions renew monthly until cancelled. If a paid subscription is cancelled or lapses, uploaded source files are retained for 30 days and generated study content remains available in read-only mode for 90 days, during which you can view and export existing files and notes but cannot upload new ones. The exact length of the grace period is documented on the Pricing page.

When the Back-to-School Offer is displayed, it is a time-limited campaign for eligible first-time subscribers. The discounted price applies to the first four monthly billing cycles, after which the subscription renews at the regular monthly price shown at checkout. Customers who subscribe before the campaign eligibility window closes receive all four discounted cycles. An ordinary promotion and the Back-to-School Offer do not stack. When both are available, we apply the valid offer with the larger discount across the first four payments unless the checkout expressly states a different rule.

We may offer one-time add-ons for a defined quantity of Processing or AI Tutor service. Speaker Identification add-ons are not currently offered. Add-ons do not renew automatically. Monthly plan allowance is used before purchased add-on allowance. Add-ons are account-bound, nontransferable, usable only for the named Acloom service, and cannot be converted to cash. An active eligible paid plan is normally required to use them. Each add-on has a 180-day service period beginning on its purchase date. Cancelling or losing paid access pauses use but does not pause or extend that period. Any unused quantity expires at the end of the period. The duration is disclosed before purchase, and the account page shows the exact end date after purchase.

The free browser tools are free to use without a subscription and are not subject to this section.

5. Cancellation, Upgrades, Downgrades & Refund Policy

You may cancel your subscription at any time from your account settings. Upon cancellation, you retain full access to all features until the end of your current billing period. At the end of that period, your subscription will not renew and your account will enter the approved read-only retention period.

You may upgrade your plan at any time. Upgrades take effect immediately after you pay the full monthly price difference between your current and new plan. This upgrade charge is not reduced based on the time remaining in your current billing cycle, and your existing billing date remains unchanged. You may also downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle, and you retain access to your current plan features until then.

Refunds. Except where required by applicable law, all charges are non-refundable. We don't offer partial or prorated refunds for unused time within a billing period because AI processing costs are incurred immediately when you use the service. If you experience a technical issue that prevents you from using the services, please contact us at support@acloom.com and we will work to resolve it.

Add-ons are also non-refundable except where required by law or where Acloom expressly approves a refund. If a refund or payment dispute occurs after some purchased service has been used, we may suspend the remaining add-on and review the account rather than create a negative usage balance.

Automatic quota refunds (usage, not money). This is a quota adjustment, not a monetary refund. If a transcription job terminally fails, or remains stuck in our processing pipeline for more than three days, we automatically return the corresponding usage minutes to your allowance so you don't lose them. You don't need to contact us for that. A daily automated sweep handles it and logs every refund for our records. Your subscription, billing cycle, and dollar charges are unaffected.

6. User Content & Ownership

Acloom Notes. You retain full ownership of all content you upload (audio, video, documents) and everything Acloom generates from your uploads (transcripts, notes, flashcards, quizzes). By uploading, you grant Acloom a limited license to store, process, transcribe, summarize, and display your content back to you, solely to provide, secure, support, and maintain the services. That permission ends when the content is deleted, subject to the retention and legal-hold exceptions described in our Privacy Policy. Acloom does not use your content to train its own general-purpose AI models.

Free browser tools. Files you process with the free tools are never uploaded to Acloom. They stay on your device. There's no content for us to license or store.

7. Acceptable Use

When using any Acloom service, you agree NOT to:

• Upload or process content that is unlawful, infringes someone else's rights, or that you don't have permission to record (e.g., classroom recordings without your instructor's consent where required by law).
• Upload content that contains malware, illegal material, or hate speech.
• Try to impersonate another person or organization.
• Use the services to harass, stalk, or harm others.
• Scrape, mirror, or reverse-engineer the services.
• Try to bypass usage quotas, abuse the free plan, or otherwise game the billing system.
• Create multiple accounts to circumvent usage limits.
• Attempt to interfere with or compromise the security of the services or other users' data.
• Resell or redistribute the services.

We may remove content that violates these rules and suspend or terminate accounts that abuse the services.

8. Intellectual Property

The Acloom services, their design, code, brand, content, and underlying technology are owned by Acloom (or its licensors). You may not copy, modify, distribute, or create derivative works of any part of the services without prior written consent.

9. DMCA & Copyright

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe content on our platform infringes your copyright, please review our DMCA Policy for instructions on how to file a takedown notice. We will investigate and remove infringing content in accordance with our DMCA Policy and applicable law.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE THE ACCURACY OF TRANSCRIPTIONS, NOTES, FLASHCARDS, QUIZZES, OCR OUTPUT, OR ANY OTHER AI-GENERATED CONTENT. AI-GENERATED CONTENT SHOULD NOT BE RELIED UPON AS THE SOLE SOURCE FOR MEDICAL, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL PURPOSES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACLOOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold Acloom harmless from any claims, damages, or expenses arising from your use of the services, your content, or your violation of these Terms.

13. Account Termination

We may suspend or terminate your account at any time for violation of these Terms, with or without notice. Upon termination, your data will be retained per our data retention policy.

You may delete your account at any time from your account settings. Upon deletion, any active subscriptions are cancelled and your data is scheduled for permanent removal after a 7-day reversible period, unless you choose immediate deletion. Signing in alone does not restore a scheduled account.

14. Governing Law and Disputes

Before filing a formal claim, you and Acloom agree to make a good-faith effort to resolve the dispute informally. Send a written description of the issue and the relief requested to support@acloom.com. Either party may proceed with a formal claim if the dispute is not resolved within 30 days.

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. Subject to any rights you have under mandatory consumer-protection law, disputes may be brought in the state or federal courts with jurisdiction over Montgomery County, Maryland. You and Acloom consent to personal jurisdiction and venue in those courts.

15. Service Modifications

We reserve the right to modify, suspend, or discontinue any of the services at any time. We will provide reasonable notice of material changes. Continued use after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact us at support@acloom.com and we'll explain in plain language.