Terms of Service

1. Acceptance of Terms

By accessing or using any Acloom service (defined in Section 2), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please don't use the services. We may update these terms from time to time; continued use after changes constitutes acceptance.

2. Acloom Services

“Acloom services” (or “the services”) means:

• Acloom Notes. The account-based AI study app at acloom.com/app. Turns audio, video, and document uploads into AI-generated transcripts, notes, flashcards, quizzes, and study guides.
• Free browser tools. The tools at acloom.com/tools (currently Image to Text, PDF Text Extractor, Study Timer, and PDF Merge & Split). No account required, no uploads. Everything runs in your browser.
• Acloom website. acloom.com, including the blog, pricing, and informational pages.
• Future products we release, covered by these Terms unless we publish service-specific terms alongside them.

3. Accounts & Registration

To use Acloom Notes, you sign in with a valid Google account. We rely on Google's authentication, so anyone with access to your Google account can access your Acloom Notes account. Keep your Google account secure. You are responsible for all activity under your account. You may not create multiple accounts to circumvent usage limits or abuse the free trial. The free browser tools don't require an account.

4. Free Trial & Subscriptions (Acloom Notes)

Acloom Notes offers a free trial and several paid subscription tiers. Current plan names, prices, included usage, and feature limits are listed on our Pricing page and may change. If we increase prices for an existing subscriber's plan, we'll give at least 30 days' notice by email before the change takes effect on their plan.

The free trial does not require a credit card. After the trial expires, your account enters a read-only grace period during which you can view existing files and notes but cannot upload new ones. The exact length of the grace period is documented on the Pricing page.

The free browser tools are free to use without a subscription and are not subject to this section.

5. Cancellation, Upgrades, Downgrades & Refund Policy

You may cancel your subscription at any time from your account settings. Upon cancellation, you retain full access to all features until the end of your current billing period. At the end of that period, your subscription will not renew and your account will enter the read-only grace period.

You may upgrade your plan at any time. Upgrades take effect immediately and billing is prorated so you only pay the difference for the remaining time in your current billing cycle. You may also downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle, and you retain access to your current plan features until then.

Refunds. All charges are non-refundable. We don't offer partial or prorated refunds for unused time within a billing period because AI processing costs are incurred immediately when you use the service. If you experience a technical issue that prevents you from using the services, please contact us at support@acloom.com and we will work to resolve it.

Automatic quota refunds (usage, not money). This is a quota adjustment, not a monetary refund. If a transcription job terminally fails, or remains stuck in our processing pipeline for more than three days, we automatically return the corresponding usage minutes to your monthly quota so you don't lose them. You don't need to contact us for that. A daily automated sweep handles it and logs every refund for our records. Your subscription, billing cycle, and dollar charges are unaffected.

6. User Content & Ownership

Acloom Notes. You retain full ownership of all content you upload (audio, video, documents) and everything Acloom generates from your uploads (transcripts, notes, flashcards, quizzes). By uploading, you grant Acloom a limited license to store, process, transcribe, summarize, and display your content back to you, solely to provide the services. That permission ends when you delete the content or your account. We do not use your content to train AI models.

Free browser tools. Files you process with the free tools are never uploaded to Acloom. They stay on your device. There's no content for us to license or store.

7. Acceptable Use

When using any Acloom service, you agree NOT to:

• Upload or process content that is unlawful, infringes someone else's rights, or that you don't have permission to record (e.g., classroom recordings without your instructor's consent where required by law).
• Upload content that contains malware, illegal material, or hate speech.
• Try to impersonate another person or organization.
• Use the services to harass, stalk, or harm others.
• Scrape, mirror, or reverse-engineer the services.
• Try to bypass usage quotas, abuse the free trial, or otherwise game the billing system.
• Create multiple accounts to circumvent usage limits.
• Attempt to interfere with or compromise the security of the services or other users' data.
• Resell or redistribute the services.

We may remove content that violates these rules and suspend or terminate accounts that abuse the services.

8. Intellectual Property

The Acloom services, their design, code, brand, content, and underlying technology are owned by Acloom (or its licensors). You may not copy, modify, distribute, or create derivative works of any part of the services without prior written consent.

9. DMCA & Copyright

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe content on our platform infringes your copyright, please review our DMCA Policy for instructions on how to file a takedown notice. We will investigate and remove infringing content promptly.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE THE ACCURACY OF TRANSCRIPTIONS, NOTES, FLASHCARDS, QUIZZES, OCR OUTPUT, OR ANY OTHER AI-GENERATED CONTENT. AI-GENERATED CONTENT SHOULD NOT BE RELIED UPON AS THE SOLE SOURCE FOR MEDICAL, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL PURPOSES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACLOOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold Acloom harmless from any claims, damages, or expenses arising from your use of the services, your content, or your violation of these Terms.

13. Account Termination

We may suspend or terminate your account at any time for violation of these Terms, with or without notice. Upon termination, your data will be retained per our data retention policy.

You may delete your account at any time from your account settings. Upon deletion, any active subscriptions are cancelled and your data is scheduled for permanent removal after a 30-day retention period. This action cannot be undone.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the services shall be resolved through binding arbitration. You agree to resolve disputes individually, not as part of a class action.

15. Service Modifications

We reserve the right to modify, suspend, or discontinue any of the services at any time. We will provide reasonable notice of material changes. Continued use after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact us at support@acloom.com and we'll explain in plain language.