Question 1

What happens when my free trial ends?

Accepted Answer

After 7 days, you'll need to upgrade to a paid plan (Starter, Student, or Pro) to continue uploading. Your existing files and notes remain accessible in read-only mode for 30 days.

Question 2

What audio formats are supported?

Accepted Answer

MP3, WAV, M4A, OGG, and WebM. Up to 250 MB per file and up to 4 hours per recording on all plans.

Question 3

What are the available plans and pricing?

Accepted Answer

We offer four tiers: Free Trial ($0 for 7 days, 1.5 hrs recording), Starter ($9.99/month, 15 hrs), Student ($19.99/month, 30 hrs), and Pro ($49.99/month, 75 hrs). All plans include transcripts, notes, detailed notes, flashcards, quizzes, and essay questions. Speaker identification is only available on the Pro plan.

Question 4

What is the difference between the Student and Pro plans?

Accepted Answer

The Student plan includes 30 hours of recording, 10 workspaces, and 20 sessions per workspace. The Pro plan includes 75 hours of recording, unlimited workspaces and sessions, and 5 hours of speaker identification per month.

Question 5

Does the free trial include all study tools?

Accepted Answer

Yes. The free trial includes all study tools: transcripts, summary notes, detailed notes, flashcards, MCQ quizzes, short and long answer questions, and essay prompts. The only feature not included in the free trial is speaker identification, which is available on the Pro plan.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. You can cancel any paid plan at any time. You keep access until the end of your current billing cycle. There are no long-term contracts.

Question 7

Is my data secure?

Accepted Answer

All files are encrypted at rest and in transit. We never share your audio, notes, or personal data with anyone.

Question 8

Which plan includes speaker identification?

Accepted Answer

Speaker identification (diarization) is only available on the Pro plan, which includes 5 hours per month. It is not available on the Free Trial, Starter, or Student plans.